Return Refund And Cancellation Policy

Return, Refund & Cancellation Policy

Last updated: October 2026

Cancellation

You can cancel an order before it is shipped by contacting us at +91 9149130326 or islamenterprises1@outlook.com. A full refund will be issued.

Once shipped, the order cannot be cancelled, but you may return it as per the policy below.

Returns / Exchanges

Request a return or exchange within 7 days of delivery.

Items must be unused, unwashed, undamaged, with all tags and original packaging intact.

To start, email us with your order number and clear photos or an unboxing video. We will reply within 48 hours.

Not eligible for return

Items worn, washed, altered or damaged after delivery

Customised, stitched-to-measure or altered items

Items bought on clearance or final sale (if marked so)

Minor colour variation due to screen or lighting, or natural fabric and handwork variations

Damaged, defective or wrong product

If you receive a damaged, defective or incorrect item, inform us within 48 hours of delivery with an unboxing video and photos. We will arrange a free replacement or full refund.

Refunds

Approved refunds are processed after we receive and inspect the returned item.

Refunds go to the original payment method within 5–7 business days after approval (bank timelines may add a few days).

For Cash on Delivery orders, refund is made by bank transfer or UPI.

Original shipping charges are non-refundable unless the return is due to our error.